Frequently Asked Questions
Everything you need to know about your ULTIMAL experience.
What is the standard shipping time for ULTIMAL orders?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition with tags attached.
What materials are used in ULTIMAL apparel?
We prioritize premium quality and sustainability. Our collections feature a mix of organic cotton, recycled polyester, and high-grade linen to ensure comfort and durability.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my ULTIMAL garments?
To maintain the longevity of your clothing, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner label of each garment.