Returns & Exchanges
At ULTIMAL, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the merchandise is in unworn and unwashed condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing